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Perception of using automatic replies (bots) to communicate with customers in Poland in 2018*

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Sources

Release date

February 2019

Region

Poland

Survey time period

November 19-22, 2018

Number of respondents

1,000 respondents

Age group

18-65 years

Special properties

Internet users

Method of interview

Online panel

Supplementary notes

* The original question was worded as follows: (Polish) "Czy miałeś/-aś ostatnio okazję komunikować się z marką za pomocą czatu, który obejmował automatyczne odpowiedzi (bota)?" (English: "Have you recently had the opportunity to communicate with a brand using a chat that included automatic replies (bot)?").

Citation formats

Customer perception of bots in customer service communication in Poland 2018

Published by Thuy D., Sep 6, 2019
According to the source, almost ** percent of respondents were able to communicate with brands via a chat that contained automatic replies in Poland in 2018. Nearly ** percent of customers liked the idea of communicating with customer service via a bot, although not all of them were able to solve their problem.
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