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Leading uses of chatbots in Brazil as of July 2022

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Source

In cooperation with
Release date

August 2022

Region

Brazil

Survey time period

May to July 2022

Number of respondents

94 companies that developed bots and/or tools for bots development

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "To which bot finality has your company most developed projects so far in Brazil?"

Citation formats

Brazil: most demanded purposes of chatbots 2022

Published by Thuy D., Aug 10, 2022
In Brazil, nearly (** percent) of companies surveyed in 2022 stated that the majority of the chatterbots they developed that year were used in customer service. Back office support ranked second, mentioned by ** percent of the responding companies, while sales ranked third for * percent of the interviewees.
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