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Reasons for using chatbots and AI tools when shopping online in Poland in 2025

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Sources

Release date

September 2025

Region

Poland

Survey time period

2025

Number of respondents

840 respondents

Age group

15 years and older

Special properties

People shopping online; people using chatbots/AI tools in the past 12 months

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The original question was worded as follows: (Polish) " Czy zdarzyło Ci się w ciągu ostatnich 12 miesięcy wykorzystywać narzędzia/chatbotty AI w następujących celach (zaznacz wszystkie)?"

Citation formats

Reasons for using chatbots and AI tools when shopping online in Poland 2025

Published by
Petroc Taylor,
Oct 8, 2025

In 2025, one in respondents in Poland used chatbots/AI tools when shopping online because they were able to answer detailed questions about specific products. On the other hand, ** percent of consumers used these tools because they provided general information about product categories and helped them find inspiration and ideas for products.

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Statistics on " E-commerce in Poland "

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Other statistics that may interest you E-commerce in Poland

Market overview

8

Online stores

8

Online shopping behavior

5

Re-commerce & social commerce

5

Payment methods & spending

6

Delivery

7

Forecasts

8

Allegro

5

AI in e-commerce

4

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Topics

E-commerce in PolandDigital payments in PolandE-commerce in the United Kingdom (UK)E-commerce in the European UnionE-commerce in Germany
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
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per month, billed annually 1
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  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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  • Market ÌÇÐÄÆƽâ°æ

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