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Omnichannel retail in France

Statistics report on omnichannel retailing in France

This report presents an array of statistics and facts about omnichannel retail in France. It includes an overview of the e-commerce and online retailing market in France, led by sections that focus on different types of channel used such as marketplaces, applications and social media plaforms. Omnichannel retailers' customer expectations is also included, followed by consumer insights into online and in-store shopping behavior. Furthermore, the usage of online and offline payment methods used in-store as well as offline will be depicted.

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Table of contents

E-commerce and retail market overview

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  • Premium Statistic Revenue generated by online sales in France 2019, by sector
  • Premium Forecast Retail e-commerce revenue in France 2017-2025
  • Premium Forecast Revenue per user of e-commerce in France 2017-2030
  • Premium Statistic Share of retail e-commerce sales in France 2017-2023
  • Premium Statistic Amount of retail e-commerce sales in France 2017-2023
  • Premium Statistic Click and collect: turnover Europe 2013-2023
  • Premium Statistic Impact of the COVID-19 crisis on total e-commerce turnover in France 2020

Omnichannel retailers and offers

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  • Premium Statistic Turnover of the most valuable e-commerce retail companies in France 2020
  • Premium Statistic Distribution of the most performing Drive retailers in France 2019, by revenue
  • Premium Statistic Revenue of drive-in pickup services in France 2014-2021
  • Premium Statistic Number of Drive services in France 2019, by type of service
  • Premium Statistic E-commerce activity on selected digital shopping channels in France 2019
  • Premium Forecast Expert survey on platforms used by companies selling through their own website 2020
  • Basic Statistic Companies that processed online orders in France 2018, by industry
  • Premium Forecast Expert survey on share of companies' sales generated through a market place 2020
  • Premium Statistic Adoption of sales innovations by service providers in France 2019
  • Premium Statistic Public opinion on the Amazon Go service in France 2019

Social media selling and shopping apps

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  • Premium Statistic Most used or known generalist retailer applications in France 2018
  • Premium Statistic Shopping apps: product purchases in France in 2019, by age group
  • Premium Statistic Shopping apps: consulting of products and finding ideas in France 2019, by age group
  • Premium Statistic Shopping apps: consulting of product reviews and ratings in France 2019, by age group
  • Premium Statistic Online orders made through Drive apps after the Covid-19 outbreak in France 2020
  • Premium Statistic Most encouraging reasons to shop through social media in France 2020
  • Premium Statistic France's favorite social networks for shopping in 2019
  • Premium Statistic Most used social media platforms for shopping in France 2020
  • Premium Statistic Use of the shopping feature on Instagram among French 2018
  • Premium Statistic Average budget dedicated to shopping on social media in France 2020
  • Premium Statistic French consumers degree of readiness to use payment through social media 2020

Omnichannel technology usage

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  • Premium Statistic Penetration rate of omni-channel shopping in France 2019, by age group
  • Premium Statistic Best retail chains offering the best omnichannel customer experience France 2018
  • Premium Statistic Platforms used for online shopping in France in 2019
  • Premium Statistic Shopping channels used by young French people to buy their favorite products 2019
  • Premium Statistic French consumers' preferred Internet channels for first and recurring purchases 2019
  • Premium Statistic Information sources used while purchasing professional products in France 2018-2019
  • Premium Statistic Sources of information for B2B professional purchases in France 2018-2019
  • Premium Statistic Age range of Click and collect shoppers in France 2020
  • Premium Statistic Most popular and used Click and Drive applications among French shoppers 2018
  • Premium Statistic Share of interest in Drive services with pedestrian access in France 2019

Online vs. offline shopping

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  • Premium Statistic Main reasons for shoppers to buy in-store rather than online in France 2019
  • Premium Statistic Reasons for checking the smartphone during shopping activities in France 2019
  • Premium Statistic Factors influencing online purchases in France in 2019
  • Premium Statistic Item purchase and research: in-store vs. online in France 2019, by product type
  • Premium Statistic Online and in-store purchase channels used by consumers in France 2025, by product
  • Premium Statistic Online and in-store information channels used by consumers in France 2019, by product
  • Premium Statistic French consumers shopping and looking for information in-store or online 2019
  • Premium Statistic Offline or online information search preference in France 2019, by product category
  • Premium Statistic Aspects of connected in-store support services of interest for French consumers 2019
  • Premium Statistic Digital in-store support services used by French consumers in 2019

Online and offline payment methods

5
  • Premium Statistic Offline and online payment methods taken into consideration by French companies 2019
  • Premium Forecast Biggest contactless payment brands at POS in France 2024
  • Premium Forecast Mobile payments usage by situation in France 2024
  • Premium Statistic Public opinion on the digitalization of payment methods in France 2019
  • Premium Statistic French opinion on the usage and development of digital payments for stores 2020
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