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Online deliveries and returns in the United Kingdom (UK)

Statistics report on online deliveries and returns in the United Kingdom (UK)

This report presents an array of statistics and facts about online deliveries and returns in the United Kingdom (UK). It opens with an overview of the e-commerce sector in the UK, followed by a chapter about the parcel market. It also includes a chapter about retailers. The concluding two chapters then focus on shopping behavior towards deliveries and returns.

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Table of contents

E-commerce overview

4
  • Premium Forecast Revenue in the e-commerce market United Kingdom 2019-2029
  • Premium Statistic Online share of retail sales in Great Britain 2010-2025
  • Basic Statistic Internet retail sales value trend annually in the United Kingdom (UK) 2010-2025
  • Premium Forecast Penetration rate of e-commerce in the United Kingdom 2017-2030

Parcel market

6
  • Premium Statistic Revenue of parcel shipping in the United Kingdom (UK) 2013-2023
  • Premium Statistic Number of packages sent in the United Kingdom (UK) 2013-2025
  • Premium Statistic Market share of top courier service providers in the UK 2022, by revenue
  • Premium Statistic Market share of top courier service providers in the UK 2022, by parcel volume
  • Premium Statistic Delivery companies parcel recipients face the most issues with in the UK 2023
  • Premium Statistic Delivery issues consumers face with Amazon in the UK 2023

Retailers

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  • Premium Statistic Main shipping providers used by online stores in the UK 2025
  • Premium Statistic Top retailers offering free delivery on online orders in the UK 2024
  • Premium Statistic Return options offered by leading retailers in the UK 2025
  • Premium Statistic Average return fee for online purchases at major retailers in the UK 2025
  • Premium Statistic Factors SMEs consider when choosing postal providers for parcel delivery UK 2023
  • Premium Statistic Small businesses' problems with parcels deliveries in the UK 2023
  • Premium Statistic SMEs willing to pay more for environmentally friendly parcel providers in the UK 2023
  • Premium Statistic SMEs ready to pay for sustainable parcel providers despite longer deliveries UK 2023

Consumer delivery preferences

7
  • Premium Forecast Top delivery criteria for online shoppers in the United Kingdom 2023
  • Premium Forecast Consumer preferences for future delivery options in the UK 2023
  • Premium Statistic Shoppers' attitudes to online deliveries in the UK 2023
  • Premium Statistic Online shoppers' issues with parcel deliveries in the UK 2023
  • Premium Statistic Lack of wanted delivery options deterring online shopping in the UK 2023
  • Premium Statistic Share of shoppers expecting 2-hour delivery 2023, by country
  • Premium Statistic Online shoppers in favor of sustainable deliveries worldwide 2023, by country

Consumer returns behavior

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  • Premium Forecast Most returned online purchases by category in the UK 2025
  • Premium Statistic Main reasons for online returns in the UK 2023
  • Premium Statistic Shoppers' attitudes to online returns in the UK 2023
  • Premium Statistic Consumers who return online orders via a post office in the UK 2021-2023
  • Premium Statistic Impact of return fees on online shopping in the UK 2023
  • Premium Statistic Return rates impact on online shopping in Western European countries 2023
  • Premium Statistic Online vs. in-store: ease of returns worldwide 2023, by country
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