*This heading was phrased by the source as follows: "Percentage of respondents who say their organization is very effective in delivering real-time customer interactions across touch points and devices today versus those who say their organization is not effective today."
Citation formats
Organizational effectiveness in delivering real-time customer interactions U.S. 2018
This statistic shows organizational effectiveness in the delivery of real-time customer interactions in the United States as of . According to the source, ** percents of respondents stated that their organization was not effective at delivering real-time customer interactions across touch points and devices.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Forbes. (July 8, 2018). Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/
Forbes. "Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018*." Chart. July 8, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/
Forbes. (2018). Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/
Forbes. "Organizational Effectiveness in The Delivery of Real-time Customer Interactions in The United States as of March 2018*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Jul 2018, /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/
Forbes, Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018* ÌÇÐÄÆƽâ°æ, /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/ (last visited July 21, 2026)
Organizational effectiveness in the delivery of real-time customer interactions in the United States as of March 2018* [Graph], Forbes, July 8, 2018. [Online]. Available: /statistics/880543/usa-real-time-customer-interactions-organizational-effectiveness/
