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Net promoter score (NPS) of e-commerce websites in telecom in Belgium from 2011 to 2019

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Source

Release date

June 2019

Region

Belgium

Survey time period

22 March, 2019 to 8 April, 2019

Number of respondents

2,062 respondents

Age group

18-70 years

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Please think back to the entire process of your online purchase of . How likely are you to recommend to a friend, on a scale from 0 to 10?"

The source states that the NPS score was calculated as follows: "Top 2 - Bottom 6".

Citation formats

NPS score of websites in telecom in Belgium 2011-2019

Published by ÌÇÐÄÆƽâ°æ Research Department, Jun 14, 2019
This statistic shows the net promoter score (NPS) of e-commerce websites in telecom in Belgium from 2011 to 2019. In 2019, the NPS score reached a value of *** with ** percent of the respondents giving the websites a rating of * to **. This is an increase when compared to the previous year.

The most popular online retailer in Belgium is Amazon.fr, the French version of Amazon, with roughly *** million visits. Chinese web shop Alixexpress had approximately ** million visits from Belgium. 2ememain.be and 2dehands.be (the same online platform, in respectively French and Dutch) were the most visited online platform with domestic origins.
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