75 prominent Norwegian companies from nine different industries*
Supplementary notes
* The source adds the following information:
"The following selection criteria have been used to identify the companies to include in the study:
• Significant turnover
• Decision-making mainly in Norway
• No more than one brand in the same in the same industry per company"
Citation formats
Share of major companies using online customer service in Norway 2020, by feature
This statistic shows the share of selected major companies using online customer service features in Norway in 2020, by type of feature. In that year, online customer profiles were a commonly utilized feature among the surveyed companies, ** percent of the companies having them on their website. ** percent of companies also used a real-time chat service. Call-back services were more seldom used by businesses in Norway.
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BearingPoint. (March 3, 2021). Share of major companies using online customer service features in Norway in 2020, by type of feature [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. "Share of major companies using online customer service features in Norway in 2020, by type of feature." Chart. March 3, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. (2021). Share of major companies using online customer service features in Norway in 2020, by type of feature. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. "Share of Major Companies Using Online Customer Service Features in Norway in 2020, by Type of Feature." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Mar 2021, /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint, Share of major companies using online customer service features in Norway in 2020, by type of feature ÌÇÐÄÆƽâ°æ, /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/ (last visited July 30, 2026)
Share of major companies using online customer service features in Norway in 2020, by type of feature [Graph], BearingPoint, March 3, 2021. [Online]. Available: /statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
