To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
Characteristic
Share of respondents
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This statistic displays the findings of a survey on the consumers' likelihood of reporting their dissatisfaction on the social media in the United Kingdom (UK) in 2015. During the survey period, it was found that * percent of responding consumers stated that they strongly agreed with the statement that they were more likely to let a company know they were dissatisfied if they could contact them through Twitter or Facebook as compared to going to their customer service.
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McCallum Layton. (October 10, 2018). To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. "To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?." Chart. October 10, 2018. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. (2018). To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton. "To What Extent Do You Agree or Disagree with The following Statement: "I’m More Likely to Let a Company Know I’m Dissatisfied If I Can Contact Them through Twitter or Facebook than If I Went to Their Customer Service"?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Oct 2018, /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
McCallum Layton, To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"? ÌÇÐÄÆƽâ°æ, /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/ (last visited August 03, 2026)
To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"? [Graph], McCallum Layton, October 10, 2018. [Online]. Available: /statistics/476243/consumers-likelihood-of-reporting-dissatisfaction-on-social-media-in-the-uk/
