This statistic displays the findings of a survey on consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/14. During the 2013/14 survey, it was found that approximately ** percent of responding households reported that they chose Click & Collect / Reserve & Collect online services because it was easier to return and get a credit if the goods were not wanted.
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Interactive Media in Retail Group. (January 1, 2014). Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/
Interactive Media in Retail Group. "Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014." Chart. January 1, 2014. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/
Interactive Media in Retail Group. (2014). Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/
Interactive Media in Retail Group. "Consumers' Reasons for Using Click & Collect and Reserve & Collect Online Services in The United Kingdom (Uk) in 2013/2014." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jan 2014, /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/
Interactive Media in Retail Group, Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014 ÌÇÐÄÆƽâ°æ, /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/ (last visited July 31, 2026)
Consumers' reasons for using Click & Collect and Reserve & Collect online services in the United Kingdom (UK) in 2013/2014 [Graph], Interactive Media in Retail Group, January 1, 2014. [Online]. Available: /statistics/463925/consumers-reasons-for-using-clickandcollect-and-reserveandcollect-in-the-uk/
