* The source adds further information: "Small businesses are considered by European Union to be micro-enterprises with annual turnovers of up to two million euros and fewer than ten employees."
** The percentage was less than one.
Year ending 31st of March.
Citation formats
Financial product complaints of small businesses in the UK 2017/18-2018/19
This statistic illustrates the percentage of complaints to the Financial Ombudsman filed by micro-enterprises (small businesses) regarding the financial services and products offered by the United Kingdom (UK) companies between and . It can be seen that the share of banking complaints filed by small businesses increased overall during the period under observation, reaching a share of over **** (** percent) of all financial services complaints as of 2018/19.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Financial Ombudsman Service. (May 13, 2019). Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. "Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product." Chart. May 13, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. (2019). Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service. "Share of Financial Services Complaints of Small Businesses to The Financial Ombudsman in The United Kingdom (Uk) from 2017/18 to 2018/19, by Product." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 May 2019, /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
Financial Ombudsman Service, Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product ÌÇÐÄÆƽâ°æ, /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/ (last visited August 03, 2026)
Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product [Graph], Financial Ombudsman Service, May 13, 2019. [Online]. Available: /statistics/418868/share-of-complaints-to-ombudsman-from-micro-enterprises-in-uk/
