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Highest-rated economy hotel brands in North America as of May 2025

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Source

Release date

July 2025

Region

North America

Survey time period

May 2024 to May 2025

Number of respondents

39,219 respondents

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale.

Citation formats

Highest-rated economy hotel brands in North America 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Feb 2, 2026

In 2025, Microtel by Wyndham was ranked the best budget hotel brand in North America with a customer satisfaction index score of *** points. Days Inn ranked second with a score of ***. Other high-ranking brands on the list included Surestay Hotel by Best Western and Howard Johnson by Wyndham.

Highest-rated luxury hotel brands

The Ritz-Carlton was North America’s highest-rated luxury hotel brand in 2024. During that year, Ritz-Carlton received a satisfaction score of ***. The average customer satisfaction score for luxury hotel brands was more than *** points higher than the average economy score.

Most expensive cities for business travel

Daily hotel costs can differ substantially, depending on the city one is visiting. In 2022, the most expensive cities for business travel in the United States were New York, Boston and San Francisco, respectively. Beyond the U.S., the most expensive cities for business travel worldwide included additionally to the mentioned three cities, London (England), San Juan (Puerto Rico) and Santa Barbara (US).

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Statistics on " Hotel industry in the U.S. "

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Overview

5

Key players

4

Consumers

4

Brand awareness

8

Construction outlook

4

KPIs

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Topics

Hotel industry in the U.S.Hotel industry worldwideCamping in North AmericaAirbnbMarriott International
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