| Characteristic | UK Customer Satisfaction Index (UKCSI)** |
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| - | - |
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Source
Source
Release date
July 2014
More information
Region
United Kingdom
Survey time period
July 2013 July 2014*
Number of respondents
9,522 respondents
Special properties
40,842 survey responses from 9,522 individual UK consumers.
Supplementary notes
* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey reponses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling, on a scale from 1 to 10.
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