This statistic displays the usage of CRM software by businesses in the United Kingdom from 2006 to 2011, by use. In 2011, 17 percent of businesses used the software to analyse information about customers for marketing purposes.
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Office for National Statistics (UK). (November 30, 2012). Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 26, 2026, from /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). "Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use." Chart. November 30, 2012. ÌÇÐÄÆÆ½â°æ. Accessed July 26, 2026. /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). (2012). Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 26, 2026. /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). "Proportion of Businesses Using Customer Relationship Management (Crm) Software in The United Kingdom (Uk) from 2006 to 2011, by Use." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 30 Nov 2012, /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK), Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use ÌÇÐÄÆÆ½â°æ, /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/ (last visited July 26, 2026)
Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use [Graph], Office for National Statistics (UK), November 30, 2012. [Online]. Available: /statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/