ÌÇÐÄÆƽâ°æ

Global hotel giant Marriott accounted for a net loss of approximately *** million U.S. dollars in 2020, down from the previous year’s net income of **** billion U.S. dollars. This loss can be attributed to travel restrictions related to the coronavirus (COVID-19) pandemic. As recent as 2025, the company's net income amounted to ***Ìý²ú¾±±ô±ô¾±´Ç²Ô.Ìý

A global player in the hotel industry

With *hotels around the world, Marriott was one of the largest hotel chains worldwide in 2025. It also ranked ahead of other large hotel chains such as Hilton Inc., in terms of sales that year. In addition, as of August 2025, Marriott operated approximately ***Ìý³¾¾±±ô±ô¾±´Ç²Ô guestrooms, while Hilton accounted for around ***Ìý³¾¾±±ô±ô¾±´Ç²Ô guestrooms.

Marriott customer satisfaction

Aside from revenue and number of properties, hotel brands are also evaluated according to customer satisfaction. A brand’s American Customer Satisfaction Index (ACSI) score is measured by averaging the results of three different survey questions regarding different facets of customer satisfaction. In 2025, Marriott received the ACSI score of **. The results were obtained from a survey of consumers in the United States.