Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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ACSI - eBay customer satisfaction in the U.S. 2000-2025
According to the American Customer Satisfaction Index (ACSI) score of customer satisfaction, eBay has retained a relatively consistent customer satisfaction score from 2000 to 2025. In 2025, the customer satisfaction score with the online retailer and auction site was ** out of 100 index points.
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ACSI®. (September 12, 2025). U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score)." Chart. September 12, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. (2025). U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. Customer Satisfaction with Ebay Inc. from 2000 to 2025 (Index Score)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Sep 2025, /statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®, U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) ÌÇÐÄÆƽâ°æ, /statistics/185796/us-customer-satisfaction-with-ebay/ (last visited July 15, 2026)
U.S. customer satisfaction with eBay Inc. from 2000 to 2025 (index score) [Graph], ACSI®, September 12, 2025. [Online]. Available: /statistics/185796/us-customer-satisfaction-with-ebay/
