| Characteristic | ACSI score (100-point scale) |
|---|---|
| 2021 | 78 |
| 2020 | 78 |
| 2019 | 81 |
| 2018 | 79 |
| 2017 | 79 |
| 2016 | 80 |
| 2015 | 76 |
| 2014 | 82 |
| 2013 | 80 |
| 2012 | 78 |
| 2011 | 76 |
| 2010 | 78 |
| 2009 | 78 |
| 2008 | 74 |
| 2007 | 79 |
| 2006 | 78 |
| 2005 | 76 |
| 2004 | 75 |
| 2003 | 76 |
| 2002 | 73 |
| 2001 | 69 |
| 2000 | 72 |
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Source
Source
Release date
November 2021
More information
Region
United States
Survey time period
2000 to 2021
Method of interview
Face-to-face interview
Supplementary notes
*The indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale. Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a zero to 100 scale.
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