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Share of e-commerce professionals using AI to optimize last-mile delivery packaging in Europe in 2024

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Sources

Release date

March 2025

Region

Europe

Survey time period

November 2024

Number of respondents

550 e-commerce senior decision-makers

Supplementary notes

The original question was: 'To what extent has your organization adopted – or plans to adopt – the following measures to improve its packaging for last mile-delivery?'

Citation formats

E-commerce professionals using AI in last-mile delivery packaging in Europe 2024

Published by
Yihan Ma,
May 5, 2025

In Europe, professionals give importance to technology able to streamline logistics operations and improve efficiency in the e-commerce sector. ** percent of surveyed e-commerce logistics professionals used or planned to use artificial intelligence (AI) and automation to pick and pack online orders in the last-mile delivery phase. Another ** percent of them believed AI-powered technologies would be used to increase or decrease the number of packaging types and sizes, whereas the same number of professionals envisioned AI adoption in packaging audits.

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