According to a survey conducted in Australia from June to July 2023, around ** percent of respondents indicated that they would be open to using an artificial intelligence (AI) search to find good prices for products and services when shopping online. Just shy of a quarter of those surveyed said they would consider using automated chats for customer service questions.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
PayPal. (October 16, 2023). Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. "Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023." Chart. October 16, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. (2023). Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. "Openness to Artificial Intelligence (Ai) Usage among Consumers When Shopping Online in Australia as at July 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Oct 2023, /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal, Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 ÌÇÐÄÆƽâ°æ, /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/ (last visited July 27, 2026)
Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 [Graph], PayPal, October 16, 2023. [Online]. Available: /statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
