The source asked respondents how they define their experience shopping in stores that use locked cases and/or shelves to prevent incidents of retail theft.
Citation formats
Shopping experience in stores with locked cases/shelves in the U.S. 2024
In 2024, most consumers in the United States said their experiences shopping in stores with locked cases and/or shelves (to prevent retail theft) was positive or neutral. Only about a quarter of respondents felt that these measures negatively affect the shopping experience.
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KPMG US. (October 21, 2024). Consumers' experiences shopping in stores that use locked cases/shelves to prevent retail theft in the United States in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1500494/shopping-experience-in-stores-with-locked-cases/
KPMG US. "Consumers' experiences shopping in stores that use locked cases/shelves to prevent retail theft in the United States in 2024." Chart. October 21, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1500494/shopping-experience-in-stores-with-locked-cases/
KPMG US. (2024). Consumers' experiences shopping in stores that use locked cases/shelves to prevent retail theft in the United States in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1500494/shopping-experience-in-stores-with-locked-cases/
KPMG US. "Consumers' Experiences Shopping in Stores That Use Locked Cases/Shelves to Prevent Retail Theft in The United States in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Oct 2024, /statistics/1500494/shopping-experience-in-stores-with-locked-cases/
KPMG US, Consumers' experiences shopping in stores that use locked cases/shelves to prevent retail theft in the United States in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1500494/shopping-experience-in-stores-with-locked-cases/ (last visited July 24, 2026)
Consumers' experiences shopping in stores that use locked cases/shelves to prevent retail theft in the United States in 2024 [Graph], KPMG US, October 21, 2024. [Online]. Available: /statistics/1500494/shopping-experience-in-stores-with-locked-cases/
