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Leading expectations for online shopping in Southeast Asia in 2024, by selected country

Characteristic	Free shipping	Free returns	Mobile app for online shopping	Provide estimated delivery date	Accept debit and credit cards	Loyalty rewards programme	Multiple shipping options	Instant refunds
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Release date

June 2024

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Region

Asia, Indonesia, Malaysia, Philippines, Singapore

Survey time period

April 5 to April 10, 2024

Number of respondents

2,056 respondents

Age group

18 years and older

Special properties

residents in Indonesia, Malaysia, the Philippines, and Singapore

Method of interview

Online survey

Citation formats

According to a survey conducted in Southeast Asia in 2024, the majority of respondents in Indonesia, Malaysia, the Philippines, and Singapore expected free shipping when shopping online. Additionally, ** percent of consumers in Singapore also considered the acceptance of debit and credit cards as essential for online shopping.

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Statistics on " Online shopping behavior in Southeast Asia "

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Overview

5

Consumer preferences

6

Digital payments

4

Social and live commerce

7

Shopping frequency

4

E-commerce platforms

5

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