| Characteristic | Share of customers |
|---|---|
| Bad opinion of fellow shoppers on social media | 32% |
| Having to pay delivery fees | 29% |
| Proposed item no longer in stock | 28% |
| Delivery time too long | 27% |
| Not enough security checks for payment | 24% |
| Having to pay in case of return | 23% |
| Not knowing when I will get my parcel | 19% |
| Technical bugs on the website | 19% |
| Complicated return process | 19% |
| One payment method only | 17% |
| Complicated navigation on the website | 16% |
| Not knowing return policy from start | 9% |
| Not knowing which company will deliver my purchase | 8% |
| One delivery option only | 8% |
| Slow upload of pictures/videos | 8% |
| Lack of environmentally friendly delivery options | 5% |
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Source
Source
Release date
February 2025
More information
Region
Romania
Survey time period
2023
Age group
18-70 years
Special properties
Regular e-shoppers
Method of interview
Online interview
Supplementary notes
Release date is the date of access.
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