The survey question was: "What is the preferred return method for a product purchased online? (choose up to 3 of the most relevant answers)"Â
Number of respondents in: China - 6,455; Hong Kong - 3,234; Indonesia - 12,472; India - 34,923; Japan - 424; South Korea - 6,483; Malaysia - 12,666; the Philippines - 14,178; Singapore - 7,301; Thailand - 19,113; Taiwan - 12,698; and Vietnam - 4,150
Citation formats
Preferred return method for online purchase Asia 2023, by country
According to a survey by among consumers in Asia, pick up from home was the most preferred return method for an online purchase for all surveyed countries in Asia except Hong Kong as of ***. ** percent of the respondents in Hong Kong preferred to return their online purchases in-store as of ***.
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Rakuten Insight. (December 14, 2023). Most preferred return method for an online purchase in Asia as of November 2023, by country or territory [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/
Rakuten Insight. "Most preferred return method for an online purchase in Asia as of November 2023, by country or territory." Chart. December 14, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/
Rakuten Insight. (2023). Most preferred return method for an online purchase in Asia as of November 2023, by country or territory. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/
Rakuten Insight. "Most Preferred Return Method for An Online Purchase in Asia as of November 2023, by Country or Territory." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Dec 2023, /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/
Rakuten Insight, Most preferred return method for an online purchase in Asia as of November 2023, by country or territory ÌÇÐÄÆƽâ°æ, /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/ (last visited July 25, 2026)
Most preferred return method for an online purchase in Asia as of November 2023, by country or territory [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: /statistics/1447404/asia-preferred-return-method-for-online-purchase-by-country/
