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E-commerce companies selling abroad require rather complex IT infrastructure for operations like taxes management and international shipping. Out of roughly e-commerce sites analyzed in a study, over used cross-border e-commerce software-as-a-service (SaaS) Zonos. e-commerce domains used software provider Global-E, while BorderFree ranked third at *** sites.

The cross-border struggle

Tax calculations, shipping conditions, product restrictions, and a lot of paperwork — companies operating abroad are regularly confronted with difficulties that hinder their operations. According to a survey from 2023, more than one in two supply chain professionals struggled with cross-border e-commerce issues. In most cases, shipments got delayed in customs or were not compliant with customs regulations.

Challenges from the economic scene

E-commerce companies operating internationally have big market opportunities, combined with higher risks. The inflation wave from 2022 might still affect cross-border players by 2024. More than that, the subsequent economic recession that hit consumer spending power so hard is going to remain a challenge according to one in two logistics professionals worldwide. On top of the mentioned factors, shipping costs are unlikely to decrease, while the international supply of products is expected to be quite unstable.