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September 2023
Worldwide, Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States
July and August 2023
211 and 223
Bank and payment provider executives, plus executives in companies that subscribe to commercial payments services. See the 鈥淒etails鈥 tab for more information.
Face-to-face interview, online survey
The question was phrased by the source as follows: Which of the following are your organization鈥檚 top three priorities to transform the commercial payments offering for the next 2-3 years?"
The numbers provided come from two separate C-suite surveys held over the summer of 2023. First, executives from banks and payment providers were asked about their markets and client expectations. Second, clients from such commercial payment services were interviewed.
The clients came from the following industries: Telecom, Insurance, Health and Public services, Travel and rail, Auto and Industrial, and Retail.
Both surveys were held in the following countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Mexico, Singapore, Spain, United Kingdom, United States.
