In late 2022, roughly half of the consumers surveyed around the world said they find knowledgeable and helpful sales associates an appealing attribute of shopping in-store, making it the most common answer among respondents. Many also found the ability to use self-service checkout kiosks appealing.
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PwC. (February 14, 2023). Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. "Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022." Chart. February 14, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. (2023). Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. "Potential Attributes of The Physical Store Shopping Experience Consumers Find Most Appealing Worldwide in 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Feb 2023, /statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC, Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 ÌÇÐÄÆƽâ°æ, /statistics/1387840/appealing-in-store-shopping-attributes-world/ (last visited July 23, 2026)
Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 [Graph], PwC, February 14, 2023. [Online]. Available: /statistics/1387840/appealing-in-store-shopping-attributes-world/
