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In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022

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Sources

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Release date

December 2022

Region

United Kingdom, United States

Survey time period

June 1 to 21, 2022

Number of respondents

300*

Supplementary notes

* 151 retailers in the U.S. and 149 retailers in the U.K. with at least 50 store locations representing the new or used automotive sales, pharmacy and convenience retail, grocery retail and general retail segments.

Citation formats

In-store features impacting customer loyalty according to UK & U.S. retailers 2022

Published by
F. Watty,
Jul 18, 2023

A 2022 survey conducted among retailers in the United Kingdom (UK) and the United States revealed that ** percent of retail executives believed that the most important in-store features that led to increased consumer loyalty were access to mobile apps and their ability to use QR code scanner apps to check the prices and inventory in the stores. A further ** percent of the polled retailers found digital rewards and coupons to be another important factor contributing to consumer loyalty.

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