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Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*
Consumer opinions on retail return policies worldwide 2020
As of 2020, around ** percent of global consumers surveyed responded that they looked for retailers with easy product return policies when deciding where to make purchases. In addition, ** percent said they would switch to a different retailer if they had a bad experience with returning goods.
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* For commercial use only
Basic Account
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Starter Account
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
IHL Group. (June 2, 2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. "Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*." Chart. June 2, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. (2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. "Consumer Attitudes towards Return Policy of Retailers and Its Influence on Their Purchasing Decision Worldwide 2020*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Jun 2020, /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group, Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* ÌÇÐÄÆƽâ°æ, /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/ (last visited July 31, 2026)
Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph], IHL Group, June 2, 2020. [Online]. Available: /statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
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