487 Risk and fraud executives in retail and e-commerce***
Supplementary notes
The figures have been taken from several publications.
Figures do not include internal or employee fraud.
This question was phrased by the source as follows in 2025: "Please indicate the percent of fraud costs generated through each of the following transaction channels currently used by your company (as a percentage of total annual fraud losses). Please estimate to the best of your knowledge."
Missing or exceeding percentage points to 100 percent are probably due to rounding.
*In 2025, this option included contact centers, call centers and by telephone.
**According to the source, the last data collection occurred during late 2024 and early 2025.
***For this statistic, only e-commerce companies were considered.
Citation formats
Share of fraud costs for online merchants in the U.S. 2020-2025, by channel
In 2025, a survey conducted among e-commerce merchants in the United States indicated a reduction in the proportion of fraud costs attributed to mobile transactions compared with 2022. In contrast, fraudsters appeared to focus more on online transactions.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
LexisNexis. (March 12, 2025). Distribution of fraud costs for e-commerce merchants in the United States in selected years from 2020 to 2025, by channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. "Distribution of fraud costs for e-commerce merchants in the United States in selected years from 2020 to 2025, by channel." Chart. March 12, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. (2025). Distribution of fraud costs for e-commerce merchants in the United States in selected years from 2020 to 2025, by channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. "Distribution of Fraud Costs for E-commerce Merchants in The United States in Selected Years from 2020 to 2025, by Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Mar 2025, /statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis, Distribution of fraud costs for e-commerce merchants in the United States in selected years from 2020 to 2025, by channel ÌÇÐÄÆƽâ°æ, /statistics/1297038/fraud-costs-online-merchants-us-channel/ (last visited July 25, 2026)
Distribution of fraud costs for e-commerce merchants in the United States in selected years from 2020 to 2025, by channel [Graph], LexisNexis, March 12, 2025. [Online]. Available: /statistics/1297038/fraud-costs-online-merchants-us-channel/
