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Main priorities guiding fraud management strategies for online merchants worldwide from 2020 to 2025

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Sources

Release date

June 2026

Region

Worldwide

Survey time period

November to December 2025

Number of respondents

2020=677; 2021=622; 2022=499; 2023=491; 2024=576, 2025=634*

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific and Latin America based in 38 countries.

Small, medium and large companies were considered.

*Payment professionals.

The source reported the years based on the report release date, not on the year when the survey was conducted.

Citation formats

Main priorities for fraud management among e-merchants worldwide 2020-2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jun 30, 2026

In recent years, online merchants worldwide have increasingly prioritized minimizing the operational costs associated with fraud. Reducing fraud and chargebacks was the main priority, with ** percent of e-merchants prioritizing it in their fraud management strategy in 2025, down from ** percent in 2020. Meanwhile, improving the customer experience — the top priority in fraud management strategies in 2020 — fell to second place.

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