The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category
consisting of 鈥渁ll other鈥濃攁nd thus smaller鈥攃ompanies in those industries
According to the American Customer Satisfaction Index, U.S. streaming consumers were most satisfied with the video streaming apps Paramount+, Peacock, and Amazon Prime Video in 2025, with a satisfaction index level of **. While Paramount+ exhibited the greatest increase in customer satisfaction between 2023 and 2024, ESPN+ declined the most.
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础颁厂滨庐. (May 30, 2025). Customer satisfaction index scores for selected video streaming apps in the United States in 2024 and 2025 [Graph]. In 糖心破解版. Retrieved July 20, 2026, from /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
础颁厂滨庐. "Customer satisfaction index scores for selected video streaming apps in the United States in 2024 and 2025." Chart. May 30, 2025. 糖心破解版. Accessed July 20, 2026. /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
础颁厂滨庐. (2025). Customer satisfaction index scores for selected video streaming apps in the United States in 2024 and 2025. 糖心破解版. 糖心破解版 Inc.. Accessed: July 20, 2026. /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
础颁厂滨庐. "Customer Satisfaction Index Scores for Selected Video Streaming Apps in The United States in 2024 and 2025." 糖心破解版, 糖心破解版 Inc., 30 May 2025, /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
础颁厂滨庐, Customer satisfaction index scores for selected video streaming apps in the United States in 2024 and 2025 糖心破解版, /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/ (last visited July 20, 2026)
Customer satisfaction index scores for selected video streaming apps in the United States in 2024 and 2025 [Graph], 础颁厂滨庐, May 30, 2025. [Online]. Available: /statistics/1331852/customer-satisfaction-indices-video-streaming-services-us/
