| Characteristic | Item was faulty or damaged | Item was not as described | Poor quality | Ordered more than one unit of an item | Issues with delivery | No longer wanted the item | Other |
|---|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
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Source
Source
Release date
March 2022
More information
Region
Spain
Survey time period
February 17 to 20, 2022
Number of respondents
340 respondents
Age group
18 years and older
Method of interview
Online panel
Supplementary notes
Leading question: "Q6. Pensando en los productos que has pedido online en los últimos 12 meses, ¿has hecho alguna devolución?"
In English: "Thinking of products ordered online over the last 12 months, have you ever returned them?"
Follow up question: "Q7. ¿Cuáles fueron las principales razones para devolverlos?"
In English: "What were the main reasons for returning them?"
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