Petroc Taylor
Research expert covering global developments in the use of data
Get in touch with us now| Characteristic | Share of respondents |
|---|---|
| It must always be transparent to the user that they are communicating with a chatbot and not a person. | 85% |
| If a chatbot provides incorrect information or the customer feels offended by a chatbot’s statements, the company is liable. | 73% |
| Companies using chatbots need to deal with digital ethics questions. | 68% |
| Chatbots will replace employees, thus saving money. | 59% |
| In the future, artificial intelligence will relieve the user of part of the decision-making process. | 47% |
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Region
Hungary
Survey time period
April to June 2021
Number of respondents
200 respondents
Special properties
Decision-makers in B2C companies
Method of interview
Telephone interview
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