To the questions: "Did you have any of the following problems while shopping online in the last 2 months?" ("¿Tuviste alguno de los siguientes problemas al comprar por internet en los últimos 2 meses?")
Citation formats
Mexico: main issues encountered when buying online during COVID-19
According to a survey fielded in Mexico in June 2020, 35 percent of the participants said that the main problem they encountered when making online purchases during the COVID-19 pandemic was the late deliveries. The second most common problem encountered by the consumers was the difficulty in communicating with customer service, with 23 percent of respondents raising this issue.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Asociación Mexicana de Venta Online. (July 3, 2020). Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. "Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020." Chart. July 3, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. (2020). Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online. "Main Issues Experienced by Consumers When Making Online Purchases during The Coronavirus (Covid-19) Pandemic in Mexico as of June 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Jul 2020, /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
Asociación Mexicana de Venta Online, Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 ÌÇÐÄÆƽâ°æ, /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/ (last visited July 26, 2026)
Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020 [Graph], Asociación Mexicana de Venta Online, July 3, 2020. [Online]. Available: /statistics/1178945/leading-issues-experienced-consumers-online-purchases-coronavirus-mexico/
