Original survey question:
Why would you stop purchasing items online/on e-commerce sites? (multiple answers are allowed)
The question was asked among 401 female and 228 male online shoppers who would stop online shopping even after businesses are open and social distancing measures are lifted.
The survey was conducted among
88 respondents aged 16 to 24 years,
202 respondents aged 25 to 34 years,
165 respondents aged 35 to 44 years,
101 respondents aged 45 to 54 years and
73 respondents aged 55 years and older.
Citation formats
Reasons for no online purchases after coronavirus lockdown lifted in Hong Kong 2020
According to a survey on online shopping behavior in Hong Kong conducted by in May 2020, ** percent of the respondents said that they would stop purchasing online after lockdown measures are lifted because they preferred shopping in a physical store which enabled them to inspect the products before purchasing.
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Rakuten Insight. (June 11, 2020). Leading reasons for not shopping online after coronavirus (COVID-19) social distancing measures are lifted in Hong Kong as of May 30, 2020 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 05, 2026, from /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/
Rakuten Insight. "Leading reasons for not shopping online after coronavirus (COVID-19) social distancing measures are lifted in Hong Kong as of May 30, 2020." Chart. June 11, 2020. ÌÇÐÄÆÆ½â°æ. Accessed August 05, 2026. /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/
Rakuten Insight. (2020). Leading reasons for not shopping online after coronavirus (COVID-19) social distancing measures are lifted in Hong Kong as of May 30, 2020. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 05, 2026. /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/
Rakuten Insight. "Leading Reasons for Not Shopping Online after Coronavirus (Covid-19) Social Distancing Measures Are Lifted in Hong Kong as of May 30, 2020." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 11 Jun 2020, /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/
Rakuten Insight, Leading reasons for not shopping online after coronavirus (COVID-19) social distancing measures are lifted in Hong Kong as of May 30, 2020 ÌÇÐÄÆÆ½â°æ, /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/ (last visited August 05, 2026)
Leading reasons for not shopping online after coronavirus (COVID-19) social distancing measures are lifted in Hong Kong as of May 30, 2020 [Graph], Rakuten Insight, June 11, 2020. [Online]. Available: /statistics/1127461/hong-kong-reasons-against-online-purchases-after-coronavirus-pandemic-2020/