* Puerto Rico was included despite being an unincorporated territory of the United States.
This question was phrased by the source as follows: "Please describe your online purchasing/e-commerce behavior during the COVID-19 pandemic - I increased my online purchasing".
The study was conducted in 13 Latin American martkets. It included a total of 2,556 surveys with consumers and in-depth interviews with ten executives from banks and fintechs across the region.
Citation formats
Countries in Latin America with highest online shopping growth due to COVID-19
Throughout 2020, Latin American countries introduced a range of movement restrictions aimed at controlling the spread of COVID-19. As a result, consumers across the region increasingly turned to online solutions for their purchases. During a survey conducted in ** Latin American countries, Chile showed the highest online shopping increase by e-commerce buyers during the pandemic, with more than ** percent stating to have incremented their purchases through this channel. Puerto Rico ranked second, with ** percent of online shoppers surveyed saying to have purchased more on the internet.
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ÌÇÐÄÆƽâ°æ. (November 18, 2020). Latin American countries where e-shoppers most increased online purchasing during the coronavirus (COVID-19) pandemic in 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1198291/countries-highest-online-shopping-increase-latin-america/
ÌÇÐÄÆƽâ°æ. "Latin American countries where e-shoppers most increased online purchasing during the coronavirus (COVID-19) pandemic in 2020." Chart. November 18, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1198291/countries-highest-online-shopping-increase-latin-america/
ÌÇÐÄÆƽâ°æ. (2020). Latin American countries where e-shoppers most increased online purchasing during the coronavirus (COVID-19) pandemic in 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1198291/countries-highest-online-shopping-increase-latin-america/
ÌÇÐÄÆƽâ°æ. "Latin American Countries Where E-shoppers Most Increased Online Purchasing during The Coronavirus (Covid-19) Pandemic in 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Nov 2020, /statistics/1198291/countries-highest-online-shopping-increase-latin-america/
ÌÇÐÄÆƽâ°æ, Latin American countries where e-shoppers most increased online purchasing during the coronavirus (COVID-19) pandemic in 2020 ÌÇÐÄÆƽâ°æ, /statistics/1198291/countries-highest-online-shopping-increase-latin-america/ (last visited July 31, 2026)
Latin American countries where e-shoppers most increased online purchasing during the coronavirus (COVID-19) pandemic in 2020 [Graph], ÌÇÐÄÆƽâ°æ, November 18, 2020. [Online]. Available: /statistics/1198291/countries-highest-online-shopping-increase-latin-america/
