ÌÇÐÄÆƽâ°æ

Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

October 2020

Region

United Kingdom

Survey time period

May 2020 to August 2020

Number of respondents

500 respondents

Age group

18 years and older

Special properties

Shoppers who purchased or returned online

Method of interview

Online survey

Supplementary notes

Citation formats

Change in delivery return options selection during coronavirus in the UK 2020

Published by
Yihan Ma,
Oct 21, 2020
The comparative results of surveys conducted in May 2020 and August 2020 revealed that in the United Kingdom (UK), the most preferred option when returning items purchased online was collection from home with 36 percent. This option was followed by dropping the product off at a Post Office with 26 percent of the respondents in June opting for this. Dropping items off at a Royal Mail Customer Service Point and, into a Parcel Postbox were somewhat unpopular among online shoppers as approximately 7 percent of the customers chose them.
Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

E-commerce in the European UnionOnline food delivery in EuropeE-commerce in BelgiumE-commerce in GermanyE-commerce in Italy
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.