| Characteristic | Share of online shoppers |
|---|---|
| Speed of delivery slower than indicated | 6.47% |
| Website too difficult to use or worked unsatisfactorily | 2.51% |
| Wrong or damaged products delivered | 2.48% |
| Foreign retailer did not sell in my country | 1.61% |
| Problems with fraud | 1.47% |
| Difficulties finding information concerning guarantees, legal rights | 1.32% |
| Final costs higher than indicated | 1.15% |
| Complaints and redress were difficult / no satisfactory response after complaint | 0.63% |
| Other | 2.16% |
| Did not encounter any problems when buying online | 84.94% |
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Source
Source
Release date
June 2024
More information
Region
Latvia
Survey time period
2023
Age group
16-74 years
Special properties
purchased online in the past three months
Supplementary notes
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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