Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race
Characteristic
Used more than before
Used same as before
Used less than before
Did not use at all
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Between March and June 2020, seven percent of Black Americans used video chat more frequently to get in touch with their bank adviser or branch staff than usual, while only **** percent of White Americans stated that it was the case. In fact, more than ** percent of White Americans said that they didn't use video chat to contact their bank at all.
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McKinsey & Company. (July 30, 2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race." Chart. July 30, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. (2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of Consumers Who Contacted Their Bank Advisor or Branch Staff via Video Chat in The past Two Weeks during Covid-19 Pandemic in The United States in 2020, by Race." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Jul 2020, /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company, Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race ÌÇÐÄÆƽâ°æ, /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/ (last visited August 02, 2026)
Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: /statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
