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Problems most reported by online shoppers on Black Friday in Brazil in 2020, by type

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Source

Release date

February 2021

Region

Brazil

Survey time period

November 25, 2020 to January 31, 2021*

Supplementary notes

* According to the source, complaints were registered on the website Reclame Aqui from Wednesday just before each year's Black Friday to January 31 of the following year. Within the periods analyzed, internet users could file a complaint and specify if their problem was related to an order made during the latest Black Friday shopping season.

Citation formats

Black Friday: most reported problems by type Brazil 2020

Published by
Yihan Ma,
Feb 25, 2021
About ** percent of all complaints registered on the Reclame Aqui website against online retailers during 2020's Black Friday in Brazil involved undelivered items. False advertising accounted for **** percent of the problems reported during that shopping season, while issues with returning or replacing products accounted for around percent of the complaints. Reclame Aqui is a Brazilian website that publicizes consumers' complaints on problems not initially solved by product and service providers.
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Statistics on " Black Friday e-commerce in Brazil "

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Other statistics that may interest you Black Friday e-commerce in Brazil

Overview

6

Consumption

7

Challenges

4

Sales

7

Segments

5

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Topics

Black Friday e-commerce in BrazilMercado LibreWhatsApp in BrazilInternet usage in Latin AmericaE-commerce in Latin America
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