| Characteristic | Retailers implement automation to cut costs and not to help address my pain points while I shop in a store | I feel like an unpaid assistant when I use the self-checkout option |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Source
Release date
January 2020
Region
Worldwide
Survey time period
October 2019
Number of respondents
5,110 respondents
Age group
18 years and older
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