Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type
Characteristic
Share of retailers
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* Survey sample includes 151 retailers in the United States and 149 retailers in the United Kingdom with at least 50 store locations representing the general retail, grocery retail, pharmacy and convenience retail and new or used automobile sales segments. The merchants in the U.S. had at least 1 billion U.S. dollars in annual revenues and those in the UK had at least 100 million British pounds (127 million U.S. dollars)
Citation formats
Impact of self scanning & checkout options on consumer royalty U.S. and the UK 2022
According to the findings of a survey conducted in June 2022, **** percent of convenience store and pharmacy retailers in the United States and the United Kingdom believed that their customers would opt for other merchants if they did not offer consumers the ability to scan products and pay without waiting in queue. This opinion had a relatively lower share among automotive retailers.
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PYMNTS. (October 4, 2022). Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/
PYMNTS. "Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type." Chart. October 4, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/
PYMNTS. (2022). Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/
PYMNTS. "Share of U.S. and Uk Retailers That Think Consumers Would Switch Merchants If They Did Not Offer The Ability to Scan Products and Pay without Standing in Line as of 2022, by Retailer Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 4 Oct 2022, /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/
PYMNTS, Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type ÌÇÐÄÆƽâ°æ, /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/ (last visited July 27, 2026)
Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer the ability to scan products and pay without standing in line as of 2022, by retailer type [Graph], PYMNTS, October 4, 2022. [Online]. Available: /statistics/1356415/retailers-opinion-on-offering-self-scanning-options/
