According to a survey conducted by Capgemini in October 2019, ** percent of consumers aged between 22 and 36 years old stated that they would be willing switch from online purchases to retailers using automation if the in-store shopping experience was improved.
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Capgemini. (January 9, 2020). If automation technologies made the in-store experience more fun and engaging, I would rather go to a store than shop online from a competitor. [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/
Capgemini. "If automation technologies made the in-store experience more fun and engaging, I would rather go to a store than shop online from a competitor.." Chart. January 9, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/
Capgemini. (2020). If automation technologies made the in-store experience more fun and engaging, I would rather go to a store than shop online from a competitor.. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/
Capgemini. "If Automation Technologies Made The In-store Experience More Fun and Engaging, I Would Rather Go to a Store than Shop Online from a Competitor.." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Jan 2020, /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/
Capgemini, If automation technologies made the in-store experience more fun and engaging, I would rather go to a store than shop online from a competitor. ÌÇÐÄÆƽâ°æ, /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/ (last visited August 03, 2026)
If automation technologies made the in-store experience more fun and engaging, I would rather go to a store than shop online from a competitor. [Graph], Capgemini, January 9, 2020. [Online]. Available: /statistics/1103827/share-of-consumers-willing-to-switch-from-online-to-in-store-if-experience-improved-worldwide-by-age/
