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Perception mismatch between consumers and retailers regarding major in-store shopping pain points worldwide in 2019

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Source

Release date

January 2020

Region

Worldwide

Survey time period

October 2019

Number of respondents

5,500 respondents

Age group

18 years and older

Special properties

5000 consumers and 500 retail executives

Citation formats

Views of retailers and consumer on pain points in retail stores worldwide 2019

Published by
F. Watty,
Mar 31, 2020
According to a survey conducted by Capgemini in October 2019, sixty percent of consumers stated that long queues for payment and checkout were a significant pain point when shopping in-store. Interestingly, only ** percent of retailers stated that they considered it to be a source of customer dissatisfaction.
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