This question was phrased by the source as follows: "How do you think the following retail technologies impact the shopping experience?"
* Total sample. Base size varied.
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Retail technology impact on shopping experience in the U.S. 2022
According to the results of a survey conducted with U.S. consumers in May 2022, among the technologies used in the retail industry, consumers found tap-to-pay mobile apps to be the leading retail technology that had the highest impact on shopping experience, with ** percent of rating this technology positively. Online chatbots, on the other hand, was not received well by as many by consumers.
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Provoke ÌÇÐÄÆƽâ°æ. (September 13, 2022). Impact of retail technologies on shopping experience of consumers in the United States in 2022, by technology [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1335972/retail-tech-impact-on-shopping-experience/
Provoke ÌÇÐÄÆƽâ°æ. "Impact of retail technologies on shopping experience of consumers in the United States in 2022, by technology." Chart. September 13, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1335972/retail-tech-impact-on-shopping-experience/
Provoke ÌÇÐÄÆƽâ°æ. (2022). Impact of retail technologies on shopping experience of consumers in the United States in 2022, by technology. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1335972/retail-tech-impact-on-shopping-experience/
Provoke ÌÇÐÄÆƽâ°æ. "Impact of Retail Technologies on Shopping Experience of Consumers in The United States in 2022, by Technology." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Sep 2022, /statistics/1335972/retail-tech-impact-on-shopping-experience/
Provoke ÌÇÐÄÆƽâ°æ, Impact of retail technologies on shopping experience of consumers in the United States in 2022, by technology ÌÇÐÄÆƽâ°æ, /statistics/1335972/retail-tech-impact-on-shopping-experience/ (last visited July 22, 2026)
Impact of retail technologies on shopping experience of consumers in the United States in 2022, by technology [Graph], Provoke ÌÇÐÄÆƽâ°æ, September 13, 2022. [Online]. Available: /statistics/1335972/retail-tech-impact-on-shopping-experience/
