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Share of click and collect adoption and awareness among consumers in the United Kingdom (UK) in 2018*

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Source

Release date

August 2018

Region

United Kingdom

Survey time period

May 2018

Number of respondents

1,100 respondents

Special properties

UK adults

Supplementary notes

* This question was phrased by the source as follows: "Thinking about some postal, delivery and e-commerce services, which of the following have you ever done?"

Numbers may not sum up to 100% due to rounding.

Citation formats

Click and collect usage UK in 2018

Published by
Yihan Ma,
Jul 29, 2019
In the United Kingdom, click and collect delivery option for online purchases was a relatively unknown innovation among consumers. In a survey carried out among UK consumers, nearly half of respondents said they did not know about this delivery option. Only ** percent of consumers said they knew about and used this in the past three months.
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Topics

Retail technology in the UKE-commerce in the United Kingdom (UK)Retail trade in EuropeMultichannel retail in the UKClick and collect
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