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Call centers in the U.S.

Statistics report on call centers in the United States

The report presents a range of statistics and facts on call centers in the United States. This includes an industry overview, leading companies based on revenue, employment figures that include wages and employment rates, and customer preferences when it comes to communicating with customer service and brands.

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Table of contents

Industry overview

4
  • Premium Statistic Number of call centers opened or expanded by region 2016-2024
  • Premium Forecast Industry revenue of “telephone call centres“ in the U.S. 2012-2024
  • Premium Statistic States with the highest wages in telemarketing in the U.S. 2024
  • Premium Statistic Likelihood of customer care contact U.S. 2024, by channel and generation

Leading companies

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  • Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2025
  • Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2025
  • Premium Statistic Genpact revenue worldwide 2006-2024
  • Basic Statistic Revenue of Citigroup 2011-2024
  • Premium Statistic Comcast Corporation revenue 2006-2025

Employment

7
  • Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2024
  • Premium Statistic Contact center employees in the United States 2014-2025
  • Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2023
  • Premium Statistic States with the highest employment in telemarketing in the U.S. 2023
  • Premium Statistic States with the highest wages in telemarketing in the U.S. 2024
  • Premium Statistic Customer service employees at government agencies in U.S. 2014-2023
  • Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2025

AI impact

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  • Premium Statistic Impact of AI on customer info experience at contact centers U.S. 2023
  • Premium Statistic Impact of AI on workspace monitoring at contact centers U.S. 2023
  • Premium Statistic Impact of AI on training at contact centers U.S. 2023
  • Premium Statistic Impact of AI on feedback at contact centers U.S. 2023
  • Premium Statistic U.S. companies' use of AI chatbots and virtual assistants 2023
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