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Online shopping behavior in Mexico

Statistics report about online shopping behavior in Mexico

This report has been developed to provide statistical information about online shopping behavior in Mexico. It presents information on online shopping trends and drivers, online platforms and sellers, e-commerce payment methods, and deliveries and returns preferences.

Table of contents

Overview

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  • Premium Statistic Consumers shopping online vs. offline in Mexico 2024, by generation
  • Premium Forecast Online retail users in Mexico 2019-2030
  • Premium Statistic Leading online purchase drivers in Mexico 2024
  • Premium Forecast Most popular categories for online purchases in Mexico 2025

Shopping behavior

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  • Basic Statistic Frequency of online shopping in Mexico 2024
  • Premium Statistic Main online channels used for product research before a purchase in Mexico 2025
  • Basic Statistic Share of buyers doing selected omnichannel activities in Mexico 2025
  • Basic Statistic Main reasons for abandoning an online shopping site in Mexico 2025
  • Premium Statistic Reasons to not buy again from an online store in Mexico 2024
  • Basic Statistic Main reasons for shopping online on El Buen Fin in Mexico 2025
  • Basic Statistic Purchase channels buyers preferred on Hot Sale in Mexico 2025

Platforms & sellers

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  • Premium Statistic Main features to use an e-commerce platform over another in Mexico 2024
  • Premium Statistic Platforms used for online shopping in Mexico 2024, by gender
  • Premium Statistic Most used social media platforms for shopping in Latin America 2024, by country
  • Premium Statistic Social media usage to find products for purchase in Latin America 2024, by country
  • Premium Statistic Consumers in loyalty programs of online retailers in Mexico in 2024, by store
  • Premium Statistic Foreign countries where Mexican shoppers last bought online 2024

Payment methods

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  • Premium Statistic Most used e-commerce payment methods in Mexico 2016-2025, with 2030 forecast
  • Premium Statistic Use of cards in e-commerce transactions in Mexico 2024, by banking institution
  • Premium Statistic Biggest buy now, pay later (BNPL) apps in Mexico in 2025, based on MAU
  • Premium Statistic Adoption of artificial intelligence (AI) payments in 7 countries Latin America 2024

Deliveries & returns

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  • Basic Statistic Delivery preferences for online purchases in Mexico 2024
  • Premium Statistic Acceptable delivery times of online purchases in Mexico 2025
  • Premium Statistic Online shoppers willing to pay for faster product deliveries in Mexico 2024
  • Premium Statistic Online shoppers use of sustainable deliveries in Latin America 2024, by country
  • Premium Statistic Return rate as percentage of e-commerce market revenue in Mexico 2017-2029
  • Premium Forecast Internet users returning online purchases in Mexico 2025, by generation
  • Premium Forecast Most returned online purchases by category in Mexico 2025
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