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E-commerce delivery preferences worldwide

Statistics report on e-commerce delivery preferences worldwide

This report presents insights and statistics on e-commerce delivery preferences. It focuses solely on the final stage of the e-commerce order chain, as delivery is becoming more crucial in an expanding e-commerce market. Each chapter zooms in on a relevant aspect of e-commerce delivery worldwide, including chapters on delivery cost and speed, delivery experience, order returns, and sustainability.

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Table of contents

Overview

5
  • Premium Statistic Main priorities for delivery in online shopping 2025
  • Premium Statistic Customers delivery preferences worldwide 2026
  • Premium Statistic Top frustrations of buyers while shopping online worldwide 2025
  • Premium Statistic Top logistic changes shoppers want while buying online worldwide 2026
  • Premium Statistic Business implications of a poor delivery experience 2024

Delivery cost & speed

5
  • Premium Statistic Expected super-fast deliveries of online purchases 2025, by category
  • Premium Statistic Customer delivery time expectations 2025
  • Premium Statistic Main delivery speed problems encountered in online shopping 2024
  • Premium Statistic Customer willingness to pay for premium delivery 2025
  • Premium Statistic Consumers expecting free delivery to become more important in online purchases 2024

Delivery experience

5
  • Premium Statistic Consumer's product delivery problems 2025
  • Premium Statistic Impact of negative delivery experiences on retailers and delivery companies 2025
  • Premium Statistic Main complaints about online cross-border shopping delivery 2024
  • Premium Statistic Main aspects that buyers would change about online delivery 2025
  • Premium Statistic Cross-border customers satisfied with selected delivery process elements 2024

Order returns

5
  • Premium Statistic Returning products online vs. offline worldwide 2025
  • Premium Statistic Return rate as percentage of e-commerce market revenue worldwide 2017-2029
  • Premium Statistic Leading reasons for online purchase returns 2026
  • Premium Statistic Customers return preferences worldwide 2026
  • Premium Statistic Retailer performance in the return of online purchases 2025

Sustainability

7
  • Premium Statistic Share of online consumers purchasing from sustainable stores worldwide in 2024
  • Premium Statistic Online consumers willing to do selected sustainable practices worldwide 2026
  • Premium Statistic Delivery preferences of online purchases 2025
  • Premium Statistic Online shoppers use of sustainable deliveries in Latin America 2024, by country
  • Premium Statistic Online buyers' sustainability preferences in the United States 2025
  • Premium Statistic Online buyers' sustainability preferences in the UK 2025
  • Premium Statistic Online buyers' sustainability preferences in Spain 2025
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