| Characteristic | Billing and customer service | Repairs and installation | Service issues | Something else |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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Source
Source
Release date
April 2019
More information
Region
United Kingdom
Survey time period
December 2018 to January 2019
Number of respondents
9,517 respondents
Special properties
All who complained about each service in the past 6 months
Method of interview
Online survey
Supplementary notes
Base figures:
-Landline (1,933)
-Mobile (3,027)
-Broadband (2,898)
Pay TV (1,659)
Question originally asked as: And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…
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